Telstra Outage Affecting Calls To Emergency Services

There are Telstra issues with the Triple Zero emergency line

"NSW Police have been made aware of an intermittent Telstra Network issue affecting the receipt of Triple Zero ('000') phone calls".

Our initial inspection showed significant fire damage consistent with a lightning strike.

Telstra also said at 5:49am on Twitter that, "Routers impacted by the cable cut were restored about 4:50am today and services progressively returned to normal.

We're working closely with emergency services in those States", Telstra tweeted at 6.35am.

"We are deeply sorry for the interruptions".

Tasmania's Department of Police Fire & Emergency Management said calls to the state's fire service monitored fire alarm system were being affected.

In Victoria, customers needing to reach the emergency services are advised to "keep trying" 000.




NSW Police said people requiring emergency assistance were urged to still call triple zero in the first instance, and if they could not get through, then they should call the national Police Assistance Line on 131 444.

It comes as the second outage this week for the telco.

She said the emergency call service was provided by Telstra under contract to the federal government.

It's unknown who or what caused the cable to be damaged.

Earlier this week Telstra suffered problems with its 4G voice services.

In Western Australia, St John's Ambulance callers were having to try two to three times before getting through.

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