HP Recalls Computer Batteries After Reports Of Overheating

HP recalls computer batteries over fire risk

For more information, call HP toll-free at 888-202-4320 from 8 a.m.to 7 p.m. CT Monday through Friday or go online at www.HP.com/go/batteryprogram2018 or www.hp.com and click "Recalls".

HP says they have received eight reports of battery packs overheating, melting, or charring.

The batteries were sold with several products including HP ProBooks, the HPx360 310 G2, the HP Envy m6, the HP Pavilion x360, the HP 11, HP ZBook Mobile Workstations and HP ZBook Studio G4 Mobile Workstations. You can download a tool to verify if your battery is susceptible to the issue here.




HP has issued a battery recall notice for a number of its laptops and mobile workstations sold over the last two years due to concerns that the battery inside these machines could be risky and a fire hazard. Numerous batteries, however, are internal to the notebooks and mobile workstations, meaning a technician's services will be necessary to replace them.

The voluntary safety recall was initiated this month, with HP offering replacements for affected units. Batteries for some of these are not replaceable by users, but whatever the case, HP says it will handle getting a safe battery into owners' devices. We recently learned that batteries provided by one of our suppliers for certain notebook computers and mobile workstations present a potential safety concern.

Many of these batteries can not be replaced by customers.

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