HP recalls 50000 faulty laptop batteries; offers replacement

List of HP products affected by issue

This time past year HP recalled 100,000 computers due to overheating batteries, which expanded a previous recall of 41,000 units over the same issues.

HP is urging consumers to check the website at www.HP.com/go/batteryprogram2018 to see if their battery is included in the recall. However, please note that the "Battery Safety Mode" is only applicable to HP products affected by this recall. The affected batteries were sold with the notebook computers and mobile workstations and were also sold separately as replacement batteries.

HP has not yet provided technical details about why the batteries are overheating. "This action pertains to 0.1 per cent of the HP systems sold globally over the past two years".

"In January 2018, in cooperation with various government regulatory agencies, HP announced a worldwide voluntary safety recall and replacement program for certain notebook computer and mobile workstation batteries", said the company.

According to the recall notice, the issues came to light after eight customers reported battery packs overheating or melting.

This recall involves lithium-ion batteries for HP Notebook computers and mobile workstations.

These batteries are not customer-replaceable. If the validation process identifies a battery as being eligible for replacement, the BIOS update should be applied and the system should be rebooted. If the validation tool indicates your battery is affected, HP said you should "discontinue use of the battery immediately by placing it in Battery Safety Mode". HP has provided a utility for checking [Note: this is a link that downloads an executable for then testing tool] if your battery is affected. Impacted customers will have their batteries replaced free of charge and may continue safely using their device by placing the battery in Safety Mode and connecting to an external power source.

The list of machines with the problematic lithium-ion batteries included Probook, Envy, Pavilion, Zbook, Studio G3, and HP 11 models.

"During the reboot process, an option will be presented to enable Battery Safety Mode".

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